Here are our latest case studies and archives to previous projects within the public, not-for-profit and charity sectors. We have worked closely with our clients to produce these detailed studies of our work, which all show the experiences and results they have achieved.

Read our latest case studies here:

Organisation and Strategy

Case Studies…

Housing association Lean

Family Mosaic: Improving The Purchase To Payment Process

Family Mosaic is one of the largest housing associations providing affordable housing to rent and buy across London, Essex and the South East. They currently manage around 24,000 homes for rent, as well as providing care and support services, with a customer base totalling around 45,000 people.

East Thames: Review of Voids Process

East Thames has now merged with London & Quadrant (L&Q), but at the time of the project were responsible for around 15,000 homes across East London and Essex. They had embarked on an ambitious transformation programme, called ‘Good to Great’, and engaged us to implement a Lean approach to the review of their key processes.

Ealing Council: Customer focussed repairs process

A full Lean Review of the Council’s responsive repairs service in housing helped support the management team to make the necessary changes to improve communication across the organisation, improve the service for customers and reduce failure demand into the customer contact centre.

A2Dominion: Transformation of Reactive Repairs

A2Dominion working in conjunction with their 3 main repairs contractors became interested in applying Lean to stabilise the current repairs process and to use Lean principles and techniques to design their future operating model for a new contract procurement.

Aster Group: Establishing a New Operating Culture

Aster Group is a successful group of businesses delivering a range of social housing and care services in southern and south west England. Aster had been working on continuous improvement for a number of years and was interested in applying Lean Thinking principles and tools more rigorously. An opportunity arose to conduct a review of the Group Communications Team and Ad Esse were asked to support this work.