Housing Sector Scorecard

This year sees the launch of a pilot scheme of an Affordable Housing Sector Scorecard aimed at improving efficiency across the sector. The year-long pilot will test an agreed set of indicators and identify possible improvements. The purpose is to provide a set of agreed metrics, to understand how providers are performing against other organisations in the sector and to ensure they continue to strive to provide value for money for customers.

Process improvement

At a time of shrinking budgets, organisations are under increasing pressure to reduce costs whilst delivering continuous improvement, often with fewer staff.

Eliminating your backlog

The concept of a backlog, an accumulation of uncompleted work or matters that need to be dealt with, may be a familiar one whatever sector you work in, and may be something that you have to deal with on a daily basis. Defining a backlog is actually something that every organisation does differently. A hospital…

Employee turnover and organisation resilience

It is becoming apparent that the phrase, “no such thing as a job for life” is now more relevant than ever. The average ‘millennial’ (born between 1980 and 2000) is expected to not spend longer than 4 years in any one organisation. Organisational knowledge, expertise and the ability to support your purpose are reduced every…

Outputs and Outcomes – Are they different?

Outcomes and Outputs: Are they different? For the more pedantic among us, the difference between Outputs and Outcomes is significant and important. At Ad Esse, we spend much of our time helping clients to focus on the outcomes they are trying to achieve. We also help them to identify their business processes, which inevitably means…

Are your Measures managing you?

Are you using measures to manage, or are your measures managing you? It’s often said that what gets measured, gets managed, so perhaps you’re surprised by the statement above. Actually, in many organisations lots gets measured and very little of that is used to manage. Measurement is crucial to learning, which in turn is the…

Integrated Performance Management

Ad Esse Consultant Mike Wistow has over 15 years experience of working in improvement in the public sector. In this article he discusses developing an integrated approach to Performance Management…

Appraisal or Reprisal

As we approach the last few days of the business year many managers will have turned their attentions to staff appraisals and objective-setting activities for the forthcoming period. One of the most commonly misunderstood concepts held about Lean transformation is the perceived conflict between the Lean approach of ‘merciless measurement’ and a move away from targets and existing target-based appraisal systems. We are often asked how staff objectives can be set without giving people ‘targets’.