Family Mosaic is one of the largest housing associations providing affordable housing to rent and buy across London, Essex and the South East. They currently manage around 24,000 homes for rent, as well as providing care and support services, with a customer base totalling around 45,000 people.
East Thames has now merged with London & Quadrant (L&Q), but at the time of the project were responsible for around 15,000 homes across East London and Essex. They had embarked on an ambitious transformation programme, called ‘Good to Great’, and engaged us to implement a Lean approach to the review of their key processes.
A2Dominion working in conjunction with their 3 main repairs contractors became interested in applying Lean to stabilise the current repairs process and to use Lean principles and techniques to design their future operating model for a new contract procurement.
A2Dominion, formed in 2008, is a leading not-for-profit provider of housing with 33,000 homes in London and the south, and 3,000 more in development.
Aster Group is a successful group of businesses delivering a range of social housing and care services in southern and south west England. Aster had been working on continuous improvement for a number of years and was interested in applying Lean Thinking principles and tools more rigorously. An opportunity arose to conduct a review of the Group Communications Team and Ad Esse were asked to support this work.
A2Dominion is one of the country’s leading providers of quality housing, with over 34,000 homes across London and southern England and thousands more in development.
Vale of Aylesbury Housing Trust (VAHT) is a ‘not-for-profit’ Registered Social Landlord (RSL) that provides affordable housing for over 17,000 people living and working in Aylesbury and its surrounding villages. In addition, VAHT has a portfolio of circa 2000 garages managed by a small team renting them out to private individuals and VAHT residents.
North Hertfordshire Homes (NHH) began an organisation-wide Lean transformation programme in 2016. After delivering a successful roll out of Information Centres across the organisation the internal Lean Champions required support to start implementing the roll out of physical 5S which is a key element of Lean foundation and visual management.
mhs homes is one of the largest housing providers in Kent. Formed in 1990, it now owns and manages more than 8,000 homes in and around Medway. A key department and one with large expenditure for the organisation is the Repairs Service.
Aster Group has been working on continuous improvement for some time and at the heart of this project, wanted to develop their approach to Lean Thinking to help create a reputation that was firm but fair, while supporting their tenants to successfully maintain their home.