Housing association Lean

Family Mosaic: Improving The Purchase To Payment Process

Family Mosaic is one of the largest housing associations providing affordable housing to rent and buy across London, Essex and the South East. They currently manage around 24,000 homes for rent, as well as providing care and support services, with a customer base totalling around 45,000 people.

East Thames: Review of Voids Process

East Thames has now merged with London & Quadrant (L&Q), but at the time of the project were responsible for around 15,000 homes across East London and Essex. They had embarked on an ambitious transformation programme, called ‘Good to Great’, and engaged us to implement a Lean approach to the review of their key processes.

A2Dominion: Transformation of Reactive Repairs

A2Dominion working in conjunction with their 3 main repairs contractors became interested in applying Lean to stabilise the current repairs process and to use Lean principles and techniques to design their future operating model for a new contract procurement.

Aster Group: Establishing a New Operating Culture

Aster Group is a successful group of businesses delivering a range of social housing and care services in southern and south west England. Aster had been working on continuous improvement for a number of years and was interested in applying Lean Thinking principles and tools more rigorously. An opportunity arose to conduct a review of the Group Communications Team and Ad Esse were asked to support this work.

Vale of Aylesbury Housing Trust: Improving The Garages Service

Vale of Aylesbury Housing Trust (VAHT) is a ‘not-for-profit’ Registered Social Landlord (RSL) that provides affordable housing for over 17,000 people living and working in Aylesbury and its surrounding villages. In addition, VAHT has a portfolio of circa 2000 garages managed by a small team renting them out to private individuals and VAHT residents.