CRIMINAL JUSTICE CENTRAL GOVERNMENT FINANCIAL SERVICES HEALTHCARE LOCAL AUTHORITIES MANUFACTURING MEDIA & TECHNOLOGY HOUSING ASSOCIATIONS

CENTRAL GOVERNMENT

With the Government-wide commitment to build services around the needs of citizens and businesses, set-out as Public Service Agreements (PSA), the challenges facing central government departments has never been greater.  A greater focus on front line service delivery and the need for all departments to live within much tighter budget settlements have increase pressure within government departments. 

Our clients are at the forefront of this responding to this challenge. Clients such as:

  • The Ministry of Justice with whom we are working on a wide range of improvement projects from capability reviews to classic process improvement to strategic support for the radical changes within the sector.
  • The Department for Work and Pensions, with whom we are working to implement one of the largest improvement programmes in  the Public Sector as part of The Lean Partnership. 
  • Borders and Immigration Agency, where we've used lean techniques to streamline complex immigration processes.

SECTOR CHALLENGES...

 


How can we build services around what our customers perceive as valuable?
Value Stream Mapping

How can we implement Lean in our department?
Implementing Lean in a Government Department

How can we get better at meeting customer demands?
Getting fit for Customer Demand

We need to improve our support and back-office processes.
Improving Front & Back Office Processes

SECTOR CASE STUDIES...

CASE STUDIES (4)


TITLE: Building Lean Capability
CLIENT: Job Centre Plus Scotland
SERVICE: Lean & Six Sigma
TITLE: Getting fit for Customer Demand
CLIENT: Central Government Department
SERVICE: Lean & Six Sigma
TITLE: Kaizen Blitz in the Borders & Immigration Agency
CLIENT: Borders & Immigration Agency
SERVICE: Lean & Six Sigma
TITLE: Mapping Learning Pathways
CLIENT: Yorkshire & Humberside LSC
SERVICE: Process Management