CENTRAL GOVERNMENT

With the Government-wide commitment to build services around the needs of citizens and businesses, set-out as Public Service Agreements (PSA), the challenges facing central government departments has never been greater. A greater focus on front line service delivery and the need for all departments to live within much tighter budget settlements have increase pressure within government departments.

Our clients are at the forefront of this responding to this challenge. Clients such as:

The Ministry of Justice with whom we are working on a wide range of improvement projects from capability reviews to classic process improvement to strategic support for the radical changes within the sector.
The Department for Work and Pensions, with whom we are working to implement one of the largest improvement programmes in the Public Sector as part of The Lean Partnership.
Borders and Immigration Agency, where we've used lean techniques to streamline complex immigration processes.

CASE STUDIES (4)

	TITLE: Building Lean Capability CLIENT: Job Centre Plus Scotland SERVICE: Lean & Six Sigma
	TITLE: Getting fit for Customer Demand CLIENT: Central Government Department SERVICE: Lean & Six Sigma
	TITLE: Kaizen Blitz in the Borders & Immigration Agency CLIENT: Borders & Immigration Agency SERVICE: Lean & Six Sigma
	TITLE: Mapping Learning Pathways CLIENT: Yorkshire & Humberside LSC SERVICE: Process Management

How can we build services around what our customers perceive as valuable?
	Value Stream Mapping
How can we implement Lean in our department?
	Implementing Lean in a Government Department
How can we get better at meeting customer demands?
	Getting fit for Customer Demand
We need to improve our support and back-office processes.
	Improving Front & Back Office Processes

CENTRAL GOVERNMENT

SECTOR CHALLENGES...

SECTOR CASE STUDIES...

CASE STUDIES (4)