FINANCIAL SERVICES

The impact of the Credit Crunch, combined with rising prices and a slowing economy, are presenting new and demanding challenges for an industry reliant on consumer and government confidence.

Businesses are undertaking fundamental reviews to identify which part of their organisations add value to the customer and contribute to their strategic direction and which parts of the business can be released.

• Many back-office operations are being outsourced, or off-shored, but organisations don't understand how their business processes work in their own country, or, more importantly, how to improve them.
  
• Add to that the growing pressure from customers who don't want to speak to contact centres on the other side of the planet and there is now a clear need to get back to basics.
  
• We have worked widely across the Finance sector, in retail and wholesale banking, in insurance and building societies and, time after time, it's giving staff the simple improvement tools and techniques that really makes a difference.
  

SECTOR CASE STUDIES...

CASE STUDIES (3)

	TITLE: Embedding Lean Improvement CLIENT: Bank of Cyprus SERVICE: Lean & Six Sigma
	TITLE: Aligning Business Functions CLIENT: Financial Services SERVICE: Project Management
	TITLE: Improving the Call Centre Process CLIENT: Hoya Lens Co. SERVICE: Process Improvement