HEALTHCARE
The mental health sector is subject to an increasing level of demand for services. A past focus on compliance and governance has not been used to drive improvement, and has more often focused on reasons for failure.
This has meant that long waiting lists have become more common and often the norm. Staff are concerned that taking time out to tackle service improvement when there are patients having to wait is putting the effort and time in the wrong place.
In the last year our clients have successfully:
- Accepted and embraced the challenge of improving performance.
- Built transformation teams to implement projects and ensure sustainability.
- Developed standard ways of working across service teams
- Increased the amount of appointments offered to maximise throughput.
Sharing improvement success across units has reaffirmed that time invested in improvement work will have a positive impact on patients, stakeholders and staff.