HOUSING ASSOCIATIONS

With budget cuts expected to be between 20% and 25% and a government review on how housing revenues are administered imminent, there are tough times ahead for Housing Associations.

The current financial climate has made it harder to collect rent and has seen an increase in people needing housing.  Along with an expected population increase, the pressures on all housing providers are increasing.

With all the above issues, there are also rising expectations of tenants on service standards and on the levels of involvement they should have in how their properties are managed.

In the face of shrinking budgets, decreasing rental income, deflating capital and a demanding customer base our clients have looked to act early with;

•   Clients like Hillingdon Homes, re-designing their repairs function to reduce costs, improve repair times and increase customer satisfaction
•   Clients Like Nottingham City Homes who are reducing the length of time a property stays vacant and administering processes at a reduced cost.

SECTOR CASE STUDIES...

CASE STUDIES (2)

	TITLE: Tackling Budget Cuts & Improving the Customer Experience CLIENT: Hillingdon Homes SERVICE: Lean & Six Sigma
	TITLE: Review Housing Benefits Processes CLIENT: Local Authority SERVICE: Process Improvement