LEAN CHANGE MANAGEMENT PERFORMANCE MANAGEMENT PROCESS IMPROVEMENT PROJECT MANAGEMENT MULTI-AGENCY WORKING

MULTI-AGENCY WORKING

Prevailing social, political and economic policy is encouraging the delivery of public services to be ‘joined-up’ and to consider the experience of the user in an end-to-end way. 

This means that agencies must be able to work together effectively and efficiently.  This poses challenges as most agencies have different cultures, systems, beliefs and key performance indicators.  Results of poor multi agency working can be devastating for the end-user.
So do you work in a multi-agency environment where you:

     • Seem to compete rather than collaborate?
     • Feel constantly frustrated with other partners?
     • See service users sometimes fall between the gaps
     • Are staggered by the amount of time and effort it takes to work together?

If so, you may want to read the case studies below and see how other organisations have overcome these problems.

SERVICE CASE STUDIES...

CASE STUDIES (5)


TITLE: Safeguarding Children
CLIENT: Cumbria CJB
SERVICE: Process Management
TITLE: Preparing for CAA
CLIENT: Lincolnshire County Council
SERVICE: Performance Management
TITLE: Integrated Offender Management
CLIENT: W. Midlands LCJB
SERVICE: Change Management
TITLE: Good Governance in a Healthcare Partnership
CLIENT: West Hull PCT
SERVICE: Performance Management
TITLE: Multi-Agency Process Improvement
CLIENT: Kent & Medway CDRPs
SERVICE: Process Improvement

SERVICE RELATED ARTICLES...

ARTICLES (6)


TITLE: Improving multi-agency working
CLIENT: Generic
SERVICE: Lean & Six Sigma
TITLE: Measuring the right things in complex partnerships
CLIENT: Public Sector
SERVICE: Performance Management
TITLE: Lean Flow
CLIENT: Generic
SERVICE: Lean & Six Sigma
TITLE: Managing Your Stakeholders
CLIENT: Generic
SERVICE: Change Management
TITLE: Who is theCustomer?
CLIENT: Generic
SERVICE: Customer Focus
TITLE: Lean Customer Pathways in the NHS
CLIENT: NHS & Healthcare
SERVICE: Lean & Six Sigma