When Lean Thinking is first introduced into an organisation, those with limited exposure to it sometimes see it as a method of improving and managing isolated processes at a tactical level. However, the more experience and exposure that people have, particularly at a senior level, the more they appreciate that substantial improvements in service delivery; quality and cost can be achieved when Lean innovation is applied more strategically.
The echoes of the global financial crisis continue to reverberate through the UK domestic economy. Organisations are being forced to reconsider the utility of every service, examine how they operate and move towards different ways of working.
Effective business transformation is key. This means not only transforming the productivity of key processes, but also focusing more on real customer need, increasing the value added for each pound spent and engaging staff and partners in true continuous improvement rather than just one-off exercises.