All organisations evolve and subsequently, processes change to meet customer and business needs. The challenge is to ensure that the processes stay Lean and staff maintain focus on delivering the value steps for their customers.
Over many years, our understanding of what works, and what doesn’t for diagnostics, has grown. We have a full diagnostic toolkit that not only looks at the effectiveness of processes and performance, but also considers the fit of proposed transformation with other strategic plans and the readiness of the organisation for the cultural & structural changes that will result from a successful transformation programme.
Our diagnostic approach not only looks at the data that must be collected to understand the organisation beginning a transformation, but also details the order in which information needs to be collected and the level of management involvement required for each stage. It provides guidance for managers and staff working with us and senior managers about what data should be collected, why and how it should be collected, and analysed. The approach can be applied organisation-wide, service level, or elements can be applied to smaller projects, and is thorough and robust.
Our approach is highly participative fully engaging staff so that they have a sense of ownership of subsequent solutions identified.