Part of this transformation programme was to establish the Lean Foundation tools; this case study focuses on the 5 exercises that have been conducted across Adult Social Care.
We know that for our clients sustainable and continuous improvement is really important. Many organisations know the nature of their problems and some know what needs to change, but implementing change and making it stick is sometimes elusive. Our approach is to help clients lay a firm base on which to build service reviews and process changes. We call this base ‘Lean Foundation’, which means that ensuring local teams and functions understand what they are expected to deliver, that monitor daily performance and that use all the Lean tools to continuously improve their performance.
Total transformation is successful where the programme is fully implemented, with the right tools and techniques used in the right order and in the right way. If the foundations are not in place then process redesign will degrade and crumble.