When Lean Thinking is first introduced into an organisation, those with limited exposure to it sometimes see it as a method of improving and managing isolated processes at a tactical level. However, the more experience and exposure that people have, particularly at a senior level, the more they appreciate that substantial improvements in service delivery; quality and cost can be achieved when Lean innovation is applied more strategically.
We help clients improve the quality of their Business Plans (making their objectives measurable ) and their ability to cascade objectives and measurement to teams and individuals.
Performance management really is the missing link in creating a virtuous cycle of Business Planning through to using real data to feedback to, and coach, individuals and teams to ensure that they and the organisation achieves the best possible level of performance.
Our approach to performance management combines approaches to performance improvement through service reviews, process improvement, and measurement, as well as developing organisational capability. We enable leaders to embed performance management as a route to managing change successfully and to create sustainable performance improvement. We help teams establish the right measures at the right level to give them control of the work that they do on a daily basis, and give them the tools to solve problems for themselves.