When faced with reduced funding and often an increase in demand for your services, how can you continue to provide the best service for your customers?
You need all of the income you can get. To have some uncollected is a wasted resource. Do you know why your levels are low? What can you do to improve it?
Your costs are increasing or represent too high a ratio against income or value. What can you do apart from taking drastic action such as cutting staff or services?
Reductions in services, restructuring, constant change all have an impact on staff. How can you give them back control so they can cope and re-engage?
Changing your culture alongside your processes is vital for continuous improvement. How can you get people to start to do things differently and think in a different way?
Are your customers satisfied? Do you create value in their eyes? How can you gain a better understanding of what your customers want and act on negative issues quickly?
Change is always on your agenda. But is it actually creating improvement? How can you ensure all the time, effort and money spent in the name of improvement, results in permanent continuous improvement?