Whilst staff are motivated in different ways, in our experience, most people genuinely want to do a good job and sometimes feel thwarted in their desire to do so! The current political and economic situation is placing great strain on organisations, and this is felt especially keenly where there is a service or vocational ethic; this applies pretty much to all of our clients. The prevailing conditions have resulted in reductions in services, restructuring and for some, constant change. In unsettling times, staff sometimes cope by understandably disengaging. This is compounded when leaders may not feel they can share information or clarify reasons for difficult decisions.
In our work we seek to collaborate with leaders and staff to create continuous improvement in challenging situations. Giving staff back control means they are able to cope and re-engage. This includes:
- Developing simpler ways of working to better serve users and customers
- Removing frustrations and barriers to better ways of doing things
- Measuring meaningfully to know what and how to improve
- Creating visual management so that staff know how they are doing and what is important
- Developing self-managing teams in control of their own work
- Releasing leaders so that they can focus on customers, strategy, the future and staff development.