Complexity breeds Complexity
The need to deliver varied and flexible services is just one reason why organisations now operate more sophisticated processes. This results in the thirst for more complex data. While simple processes can be managed with simple data, more complex processes demand detailed data. Internal and external stakeholders often want different information and the use of multiple systems within an organisation compounds things further. Lean encourages process simplification, proportional to the purpose and desired outputs of the service – removing non value-add activity resulting in a simpler process. The same principle applies to handling and using data.