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Sustainable Business Transformation

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You are here: Home / Archives for Low income collection

Low income collection

Lancaster City Council: Improving the voids & lettings process

The impact of Universal Credit on rent arrears

Raven Housing Trust: Demonstrating Performance Improvement in Income Collection

Poplar HARCA: Continuous Improvement in Service Charges

Gift Aid: The benefits of running a Gift Aid processing improvement project

East Thames: Review of Voids Process

Ealing Council: Customer focussed repairs process

A2Dominion: Voids and Lettings Review

Marie Curie: Over-processing income-processing

Implementing Self Service

Aster Group: Improving Service Recharges through Lean Review

Vale of Aylesbury Housing Trust: Voids and lettings

London Borough of Newham: Improving Council Tax Collection

Housing Associations

Family Mosaic: Full Lean Programme

Livability: Improving Fundraising Processes

Havebury Housing Partnership: Voids and Lettings Review

Tower Hamlets Homes: Rents Review

What do you look at in a full Lean Diagnostic?

Eliminating a Backlog

London Borough of Lambeth: Revenue & Benefits

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Recent Case Studies

Bloodwise: Events Management Lean Review

Bloodwise: Improving donation processing and thanking

The Children’s Society: Information Centre Roll-Out

Case Studies by Sector

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Recent Articles

Lean, Simple But Not Easy!

Insights from the Charitable Sector

Pull System in a marketing process

Articles by Challenge

  • Reduced funding
  • Low income collection
  • High costs
  • Disengaged staff
  • Culture
  • Customer satisfaction
  • Sustaining improvements
  • Service demand
  • Performance

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About us

Ad Esse is a specialist management consultancy, delivering sustainable business transformation in the public, not-for-profit and charity sectors.

We are results-orientated, we measure and demonstrate what we do, providing a significant return on investment for our clients.

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Testimonials

“Ad Esse was recommended to Poplar HARCA, and I am very happy to now be doing the recommending.  Ad Esse’s dedicated team has successfully worked with us on a number of high-profile projects: providing insight, experience and understanding.  They challenged us to be better, and we now have robust and customer-centred processes; a keener understanding of our services; and my team has new skills they can apply to other bits of our business.”

Andrea Baker
Poplar HARCA
“Ad Esse are excellent partners in driving positive, organisational transformation.  They bring a focussed but pragmatic approach which encourages engagement while still challenging the status quo.  This is done through a team with obvious experience in the non-profit sector and a familiarity with key processes and challenges.  They are committed to delivering self-sustaining change, through process improvement but also by developing the lean approach and continuous improvement culture and skills within teams.”
Rohan Putter
Bloodwise

“Working with Ad Esse has been instrumental and critical in our improvement programme.   One clear process for Care Contracting, now used by all departments of the organisation, has seen a major improvement to revenue collection.  It has shortened revenue collection times and increased our care hours this year by over 23,000.  This has all been alongside the expert support of Ad Esse.”

Philippa Crowther
Wilberforce

“I have been amazed by the commitment of our teams and that is as a direct result of the way in which Ad Esse supported us in taking this forward.”

Sally Rivers
Royal Voluntary Service

“Ad Esse have been working with the Trust over the last year, and their approach has resulted in significant savings, better inter-team working and more efficient processes.”

Kate Russell
Vale of Aylesbury Housing Trust

“Implementing a full Lean programme with Ad Esse support, was one of the best decisions A2Dominion ever made.”

Darrell Mercer
A2Dominion

“The Ad Esse team have helped us to think differently about how we do things at Kidney Research UK.  Now we are starting to act differently and to deliver differently.  The ripples of positive impact are felt every day across all areas of our work.  Sometimes in small and almost unnoticeable ways, and sometimes in very obvious and significant ways.”

Sandra Currie
Kidney Research UK
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Ad Esse Consulting Ltd is a company registered in England with Company No. 5245381.
Registered Business Address: 76 New Cavendish Street, London, W1G 9TB

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