"Once again, working with Ad Esse has been invaluable. Their expertise and direction delivered significant benefits from the very first rapid improvement workshop, set up to consider our contracts management processes.”

"The session run by Ad Esse were eye-opening. As an Exec Team, it helped us to really understand the concepts of Lean and what a CI culture is in reality, visualising how it can be brought to life"

"Ad Esse have been great to work with – really flexible and adapt to what the organisation, and individuals have needed. The team here have learnt so much and have been enthused to put their learning into action, which will make a real difference to the way we work to support patients and families.”

"Ad Esse was brilliant at helping my team develop the model. Working with the team, they captured the outcomes we wanted to achieve. Then, through creativity, collaboration and clear thinking, co-created a model fit for our future.”

"Ad Esse challenged our thinking, harnessed the team’s knowledge and creativity and helped us produce [an operating model] we’re all proud to stand behind.”

"For anyone looking to undertake a 'lean exercise' and improve their performance in some way, we highly recommend Ad Esse Consulting."

"We now have one clear process for Care Contracting used by all departments of the organisation. We have seen a major improvement to revenue collection, our revenue collection times have drastically reduced, and our care hours have increased by over 23,000 this year alone. This has all been alongside the expert support of Ad Esse."

"Working with Ad Esse was really working with partners and not consultants. They spent the time with the team getting to the heart of the issue and also providing us with key objectives by challenging our thinking and really focusing on the outcomes, but always in a supportive way.”

“Ad Esse added expertise, but also focus and rigour to the task of improving our voids and lettings process. Staff felt engaged in the project from the start, and rather than a ‘quick fix’ solution the improvement in void times and working practices give all the signs of being sustainable.”

“Ad Esse challenged us as an organisation to think differently about our ways of working but always staying true to having the best outcomes for those affected by blood cancer at the heart of all business decisions we make.”

“I really enjoyed taking part in the workshops. I learnt so much. The collaborative approach kept everyone engaged. Everyone had a role so it felt like we had worked as a team to get to the end result. The lean tools were fully explained to us and then immediately put into practice which supported us to absorb and understand the concepts.”

“Ad Esse once again answered the call with their detailed methodical and professional approach to really get under the issue and provide recommendations to make necessary improvements. The team and function is now on an upward trajectory tackling Disrepair, so huge thanks to Ad Esse again.”

“It's been really well received by the team, and already seeing a shift in thinking! Highly recommend Ad Esse Consulting as always!”

“The history between us has been long and varied, but fantastic. Without it, I think we would have struggled - an external perspective is amazing. Hopefully when I leave The Wilberforce Trust, the person that takes over after me with continue to work with Ad Esse Consulting.”

“I would 100% recommend Ad Esse Consulting. If you think your performance is good, think again - it could be better. With continuous improvement, people always think it's the cherry on the cake. They've got it wrong. Continuous improvement is the cake and you've got the cherry. It's important to prioritise continuous improvement.”

“Ad Esse were a pleasure to work with. After the initial briefing discussions, they got on with the task at hand and engaged really well with staff and residents at Homes for Haringey. We were really pleased with the work they produced for us, all conducted professionally and delivered on time and within budget. I'll definitely consider them for any similar work in the future."

“There's a lot of energy, enthusiasm, and excitement around this project which is great to see. Our void days are continuously reducing, and we're still only at the early stages of implementation. I think the Voids tracker will have a huge impact when it is up and running.”

“Ad Esse enabled the team to strip back processes and gave reassurance and support for where we were doing things right. This is a great approach for showing your Executive Teams that there are some processes that need to be more time consuming than others for very good reasons, but critically that harnessing the power of your own staff expertise is the best way to enable successful change.”

“We have worked on several Lean and other process improvement projects with Ad Esse over the past few years. Ad Esse are very relatable. They are so passionate about what they do and always find innovative and engaging ways of involving our staff in these projects.”

“The voids review was our very first Lean review and WOW what an impact it has made! This review really showcased the power of collaborative working to the organisation. Those involved have felt engaged and empowered by the approach taken and continue to use the tools and techniques they have learned to drive continuous improvement.”

“The significant improvements in first time fix rates is not just better for customer satisfaction; its helping bring the volume of work down to record lows, enabling the maintenance team to respond more quickly to repair requests.”

“We have been able to respond to donor requests and pull together proposals quicker. The one-off investment of time will save FR and Research lots of time going forwards.”

“This has been a fascinating process which has created the opportunity to review thoroughly what we do within our Clinical Admin team and consider our approach in a totally different way.”

“As project sponsor, I have to say the collaborative working with Ad Esse to understand our requirements and turn these into deliverables that provided a tangible ROI were second to none.”

“We have achieved success by working together across all directorates. It’s been a real one organisation, one team effort. I am very excited about the future and us delivering on our strategy.”

“Because staff were frustrated with the current process, it didn't take a lot of persuading for them to be 100% behind the project. The results however have been way beyond our expectations.”

“A 38% increase in nurse call-backs is remarkable in itself. However, from my perspective, what is more important has been the change in the attitude and outlook of the team..”

“Ad Esse's approach has enabled us to step back and look at our processes providing just the right balance between support and challenge.”

“We now have a safety net through which no client will fall.”

“The skills matrix is a simple tool that makes measuring skills gaps and progression so simple.”

“We were impressed by Ad Esse's approach, and in particular the consultant's ability to engage with all parties and get them to focus on the outcome, and their part in the overall process. The holistic approach has paid dividends, and all parties are seeing operational and financial benefits from the project.”

“I have been amazed by the commitment of our teams and that is as a direct result of the way in which Ad Esse supported us in taking this forward.”

“The work with Ad Esse to promote culture change within the Contact Centre has been a great success. Their approach has been practical and based on simple principles, which really got the team thinking about what really matters.”

“The four-day workshops facilitated teams of district nurses coming together and brainstorming current working systems. We were able to standardise ways of working across the city and the process assisted us in reaching consensus.”

“When your Dad teaches you to drive, you don't always listen. Then you get a driving instructor who is the expert, and you listen.”