The team at Ad Esse have identified four stages to navigating the challenges caused by Covid-19. As shown below, we have chartered a map to track your stage of the journey, navigate your way through with advice & resources, and sail quickly & smoothly with help from our crew.
Stage 1: Crisis Onset
The crisis hits and you’re trying to keep your head above the water. Although there is a lot of uncertainty about what will happen, you are remaining positive and determined to adapt quickly.
But working from home is new and so is the technology. Your home office is not set up properly and the team are working from armchairs and beds. Let’s not even mention the endless technology ‘teething’ problems! It’s difficult enough figuring out how to manage the team remotely, rapidly adapting to service delivery requirements (don’t want to upset Boris!) and sending out communications.
Looking for a bit of stability?
Aren’t we all?! (*sigh*) Having operated as a virtual company for over 15 years, the team at Ad Esse have established successful techniques for working effectively at home. For example, set up your workspace so that you are comfortable and happy working from home. Establishing a routine, virtual daily meetings and finding technology that will support you can start to form a stable infrastructure. Check in with staff regularly and integrate more one-to-one conversations with staff members. You can also revisit your communication channels – share your positive messages and reassure others.
How we can help to provide stability
- Working from home guide – Download here
- Lunch support sessions. E.g. Managing virtual teams – Keep an eye out on our social media
Stay #SeriouslySocial by emailing email@example.com
Stage 2: Business as usual
The aftershock is over. Although uncertainty remains, your organisation is stable and prepared to sit out (at home) the rest of the storm. Working at home routines start to form and technology is behaving for once. Daily meetings are established and communications improve with clear messages received about service delivery & processes. Solutions that you’ve always wanted to try are now being put into practice, allowing the team to continue delivering services remotely. Working in your slippers, no commute and more free time sounds exciting, but the novelty is starting to wear off and the team are growing weary. Are you missing the social norms that come from going to work too?
Perhaps it’s time to focus on Productivity & Wellbeing?
Keep your team on track by setting up visual management, such as Kanban boards and Information Centres. Prioritise value adding services and work to standardise those processes. Everyone is feeling anxious right now, so it’s good to keep your staff focused on the ‘purpose’ of what they do. Why not encourage staff to find & implement 2-second improvements? Perhaps they could focus on waste reduction or remove failure demand? No matter how brief, make sure that every individual team member receives personal time from the leader regularly & frequently. Establishing effective team measures will enable you to easily monitor service delivery. Most importantly… have Serious Fun! Bring the office banter and chatter back into work. Why not try a work quiz? Or introduce a coffee break video chat every day at 11am & 2pm?
We’ll look after the ‘serious’ if you have the ‘fun’. Here is how we can help with Productivity and Wellbeing.
- Productivity webinar (Zoom) – Our master classes are on the 19th & 27th May 2020. Sign up here.
- Tailored measurement master classes / Information Centres (IC) / Kanban set ups
- Map and design processes that work with social distancing & remote operations
Get started by emailing firstname.lastname@example.org
Stage 3: Post crisis challenge
Yay! We’re cured! Social distancing has ended, offices start to open again for staff, and personal income levels return to normal. What could possibly be wrong? Hmm… remember when you went on holiday for a week and came back to a million emails?
That’s right, backlogs have formed and service arrears / debts have grown. Customer expectations for service delivery return immediately and have even increased! Executives start to question whether services are still relevant. Customers aren’t the only ones who have changed. Employee expectations for service delivery have evolved and require managing. A significant amount of uncertainty lingers for employees as the ‘New Normal’ starts to become embedded. Only one thing is clear – the existing Operating Model is not fit for purpose.
Prepare for stage 3 Problem solving.
Look to maintain the positive changes that you have already made in stages 1 & 2, such as daily meetings, measurement and visual management. Resist the urge to return to pre-crisis practices – you’ve come so far! Don’t turn back now. Identify the challenges and design solutions to the problems in hand. Why not harness the creativity of your staff? Together you can build new services in a more cost-effective way for the future. Prioritise the projects that are important and shelf anything that is not essential. Design your new Operating Model to focus on customer value. Communicate effectively & regularly and most importantly… celebrate your successes!
Face Problem solving head on with us
- Rapid Improvement Workshops & Service Reviews
- Problem solving tool sheets
- Target Operating Model (TOM) design & embedding
- Business roadmap planning
- Master schedule creation
- Problem solving & solutions evaluation master class
Get started by emailing email@example.com
Stage 4: A better tomorrow
Breathe in the fresh air and feel the winds of change on your face as your organisation transforms before your eyes. Commuting is reduced as working from home becomes more commonplace (therefore establishment costs are also diminishing! Woohoo!). Effective & constant communication is established and work standards are in place, regularly reviewed and even improved upon. There is more employee flexibility & agility, as well as greater focus on the customers and what they value, as well as the purpose of the organisation and the services delivered.
Continuous improvement becomes commonplace and embedded into the organisation. You’re now ready to tackle any crisis head on. You’ve overcome the challenges of a pandemic – you can do anything!
How far will your organisation transform?
Don’t lose all the good practices that you have developed through the Covid-19 disaster. Build on them. Start embedding the behaviours and practices that you need to transform your organisation. Integrate your new Operating Model and establish the new metrics for your business. For example, measure your productivity as it shoots through the roof.
Ad Esse’s real passion is business transformation, not Kanban boards and post-it notes (they’re just a perk!). Here is how we can help.
- Service improvement skills transfer to in-house transformation practitioners
- Leadership coaching
- Design of and support for full transformation programmes
- Master Schedule development
- Strategy and TOM design
- Culture change (embedding of visual management, 2-second improvements, problem solving, ownership & standardisation of practice)
Set sail by emailing firstname.lastname@example.org
Stage 5: ???
Keep going! The next stage hasn’t been determined yet – it’s up to you. Let us know what the future of your organisation is. We’d love to help and be a part of it. Stay in touch on LinkedIn or Twitter and email to let us know you’re okay.