Why should you come to an open seminar?
"Paul from a housing association came to an open seminar as they had a problem with their repairs; specifically the number of calls coming into the contact centre. The number of requests was increasing, along with the number of complaints. When shown the demand/capacity model at the event he had the realisation that this was exactly the situation that applied to them. He was confident we recognised their problems and could apply tried and tested tools that would help solve them. Following the seminar, Ad Esse ran the repairs improvement programme for the organisation, reducing the backlog of repairs from 14,000 to under 200 in just 6 months."
The content is tailored depending on the profile of attendees. It will typically include:
Overview of Lean concepts
Using different Lean tools
What is a Lean programme?
Developing internal capability
Q & A session with a Lean expert
“Eye-opening. Really enjoyed and saw the benefits of the Push vs Pull lesson with the paper planes. Also enjoyed the concept of Merciless Measurement and the structure of Lean Champions.”
“The knowledge about applying the principles to Housing was really useful and has whetted my appetite.”
“Very useful background to Lean and triggered some thoughts on its application in my role – thanks.”
“The challenge now is to get buy-in from Directors to think in ‘Lean’ and lead the culture change required.”