The healthcare, community and mental heath sectors are subject to an increasing level of demand for services. A past focus on compliance and governance has not been used to drive improvement, and has more often focused on reasons for failure.
This has meant that long waiting lists have become more common and often the norm. Staff are concerned that taking time out to tackle service improvement when there are patients having to wait is putting the effort and time in the wrong place.
In the last year our clients have successfully:
- Increased their capacity in district nursing by 35%
- Reduced failure-demand calls to an adult social care assessment team by 88%
- Developed standard ways of working across service teams with Lean tools
- Increased the amount of appointments offered to maximise throughput.
Sharing improvement success across units has reaffirmed that time invested in improvement work will have a positive impact on patients, stakeholders and staff.