What’s more important than process improvement?

A workplace that practices continuous improvement

Don't get me wrong, we love process improvement. However, without a continuous improvement (CI) culture in place, process designs degrade over time, and you end up back at square one. 
 
A CI culture is one where everyone is continuously engaged in improving things for the customer, the organisation, and themselves.  
 
Embedding CI capabilities ensure that you not only sustain the benefits you achieve through process improvement, but you continue to get better every single day.  

Five reasons why

Here are five reasons why you should focus on the implementation of a CI culture over and above process improvement. 
 
Reason #1 - More customer value. When everyone’s combined efforts go into how you make what you do each day a little bit better, your customers ultimately benefit.   
 
Reason #2 - Improve staff happiness and productivity. When your people spend less time dealing with unpleasant stuff, like complaints and failure demand, they can focus on value adding activities and more continuous improvement. 
 
Reason #3 - Make any type of change, planned or unplanned, easier to manage and more successful. In a CI culture, people become outcome-focused; they know how to solve problems when things aren’t working, and they have the numbers to guide them towards informed decision making. 
 
Reason #4 - Your performance (financially and otherwise) will improve, and continue to get better. When you adopt a CI culture, you’re on a journey to becoming the best you can possibly be – a top performing organisation. 
 
Reason #5 - When you do improve your processes, you are much more likely to embed, sustain and further improve your solution. Rather than watching it degrade over time as things change.  

If you need help with building a CI culture, ask Ad Esse. Email hello@ad-esse.com. You might be interested in our online Transformation Health Check -->