Given the prevailing turbulence experienced in our sectors at the moment, it is unsurprising that change is on the agenda for most organisations. Leaders and staff know that meet challenges change is required, but does all change amount to improvement, or is it just more change? We constantly encounter stories of vast amounts of effort, not to mention sums of money, spent in the name of improvement, but which results in at best a temporary improvement.
It is not uncommon to meet sceptical, and in some cases, downright cynical individuals and teams, who in their view, have heard it all before, were made all sorts of promises about how the next change would solve every problem, only to be left, once again, with just as many difficulties as before. The same old problems exist, the same errors and customer complaints, with effort and commitment having been spent, and nothing to show for it.
Creating improvement, locking in gains, and then improving further is essential.
So, if you want something different, you need to approach change differently. We can help you do this by:
- Working with your staff and respecting their knowledge and perspectives
- Focussing on what will bring about real change involving staff across end-to-end processes, generating collaboration and communication between teams
- Measuring and monitoring the right things so staff know how they are doing
- Enabling staff to solve problems
- Teaching staff to self-audit and continuously improve.