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You are here: Home / Your challenges / Culture is poor

Culture is poor

Challenge icon culture is poorAs transformation specialists who use Lean Thinking as our prime philosophy, we know that continuous improvement involves more than creating excellent processes. For sustainable achievement, it’s as much about culture as processes. We also know that a training programme, masses of projects or developing a new set of values, does not create a new culture. A new culture will develop when people begin to do things differently and then start to think differently. Which is why we will help you by:

  • Identifying and communicating absolutely clear priorities
  • Working on end-to-end reviews of what you do to create cross functional commitment to improvement and co-operation between teams
  • Establishing what we call Lean Foundations, to involve staff at all levels in improvement – visual management, measuring the right things, having standard ways of doing things
  • Developing problem-solving skills so that gradually problems are removed by staff themselves
  • Giving people time, space and skills to think about new ways of working.

It is all about focus, and a planned approach, giving staff meaningful priorities, making improvements that can be sustained, then celebrating their success.

Case Studies

Our Sectors icon Charities
Bloodwise: Events Management Lean Review
Bloodwise: Improving donation processing and thanking
The Children’s Society: Information Centre Roll-Out
Lancaster City Council: Improving the voids & lettings process
Challenge icon our income collection is too low
Johnnie Johnson Housing Trust: Asset Management Processes Review
Our Sectors icon Charities
The Children’s Society: Charity Bidding Process
Sutton Housing Partnership: Tenancy Service Review
Yorkshire Housing: Improving the Housing Voids Process
Our sectors icon Housing Associations
Southern Housing Group: Housing Strategy Review
The Children’s Society: Lean Transformation
Our sectors icon Housing Associations
Exeter City Council: Housing Customers Review
Our Sectors icon Charities
British Lung Foundation: Introducing Lean with Nurse and Advice Helpline
Raven Housing Trust: Demonstrating Performance Improvement in Income Collection
East Hampshire District Council: In Pursuit of Perfection using an Information Centre
Poplar HARCA: Continuous Improvement in Service Charges
The Children’s Society: Physical 5S
Housing association Lean
Family Mosaic: Improving The Purchase To Payment Process
East Thames: Review of Voids Process
East Sussex County Council: Introducing 5S in Adult Social Care
Ealing Council: Customer focussed repairs process
London Borough of Barnet Council: Aligning Value Steps in Adult Social Care
A2Dominion: Transformation of Reactive Repairs
Ashfield District Council: Regeneration Strategy Review
A2Dominion: Voids and Lettings Review
Aster Group: Establishing a New Operating Culture
Housing association Lean
A2Dominion: A Review of Leasehold Services
Vale of Aylesbury Housing Trust: Improving The Garage Management Service
Shepway District Council: Budget monitoring
North Hertfordshire Homes: Improving the working environment through physical 5S
mhs homes – Repairs: Improving the customer journey
Marie Curie: Over-processing income-processing
Aster Group: Improving Service Recharges through Lean Review
A2Dominion: Applying Lean to Joint Ventures in Housing
Spectrum Housing Group: Using Lean to Streamline Change and Project Governance
Spectrum Housing: Invoice Processing Review
Spectrum Housing: Continuous Improvement in the Repairs Service
Housing association Lean
mhs homes: Implementing Lean Thinking
Livability: Resources Review
British Lung Foundation: Lean Review of the Print and Production Process
Vale of Aylesbury Housing Trust: Voids and lettings
London Borough of Newham: Improving Council Tax Collection
City Health Care Partnership: Lean in district nursing
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Newham Council: Improving the Contact Centre Culture
Vale of Aylesbury Housing Trust: Neighbourhood Lean Review
Royal Voluntary Service: Developing a Performance Framework
Vale of Aylesbury Housing Trust: Repairs Lean Review
Housing Associations
Family Mosaic: Full Lean Programme
Livability: Improving Fundraising Processes
Havebury Housing Partnership: Voids and Lettings Review
Tower Hamlets Homes: Rents Review
Spectrum Housing Group: Financial Reporting and Forecasting Review
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East Thames: Lean Review of the Complaints – Handling Process
Cumbria Police Administration Review
Tower Hamlets Homes: Leasehold Income Processing
mhs homes: Knowledge transfer to Lean Champions
mhs homes – Rolling out Electronic 5S
Review of Resident Support Services in Hyde Group
Kidney Research UK: Managing the supporter experience
Housing Associations
Saxon Weald: HomeFix service review
Marie Curie: Data Capture in Rapid Response Nursing Team

Get In Touch

If you would like to know more about how we could work with your organisation, please contact us on 0116 478 8258.

You can also receive regular case studies and articles like this one by subscribing to our newsletter. Please email seriousfun@ad-esse.com to be added to our mailing list.

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Recent Case Studies

Bloodwise: Events Management Lean Review

Bloodwise: Improving donation processing and thanking

The Children’s Society: Information Centre Roll-Out

Case Studies by Sector

  • Charities
  • Community & Mental Health
  • Housing Associations
  • Local Authorities
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Articles by Challenge

  • Reduced funding
  • Low income collection
  • High costs
  • Disengaged staff
  • Culture
  • Customer satisfaction
  • Sustaining improvements
  • Service demand
  • Performance

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About us

Ad Esse is a specialist management consultancy, delivering sustainable business transformation in the public, not-for-profit and charity sectors.

We are results-orientated, we measure and demonstrate what we do, providing a significant return on investment for our clients.

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Testimonials

“Ad Esse was recommended to Poplar HARCA, and I am very happy to now be doing the recommending.  Ad Esse’s dedicated team has successfully worked with us on a number of high-profile projects: providing insight, experience and understanding.  They challenged us to be better, and we now have robust and customer-centred processes; a keener understanding of our services; and my team has new skills they can apply to other bits of our business.”

Andrea Baker
Poplar HARCA
“Ad Esse are excellent partners in driving positive, organisational transformation.  They bring a focussed but pragmatic approach which encourages engagement while still challenging the status quo.  This is done through a team with obvious experience in the non-profit sector and a familiarity with key processes and challenges.  They are committed to delivering self-sustaining change, through process improvement but also by developing the lean approach and continuous improvement culture and skills within teams.”
Rohan Putter
Bloodwise

“Working with Ad Esse has been instrumental and critical in our improvement programme.   One clear process for Care Contracting, now used by all departments of the organisation, has seen a major improvement to revenue collection.  It has shortened revenue collection times and increased our care hours this year by over 23,000.  This has all been alongside the expert support of Ad Esse.”

Philippa Crowther
Wilberforce

“I have been amazed by the commitment of our teams and that is as a direct result of the way in which Ad Esse supported us in taking this forward.”

Sally Rivers
Royal Voluntary Service

“Ad Esse have been working with the Trust over the last year, and their approach has resulted in significant savings, better inter-team working and more efficient processes.”

Kate Russell
Vale of Aylesbury Housing Trust

“Implementing a full Lean programme with Ad Esse support, was one of the best decisions A2Dominion ever made.”

Darrell Mercer
A2Dominion

“The Ad Esse team have helped us to think differently about how we do things at Kidney Research UK.  Now we are starting to act differently and to deliver differently.  The ripples of positive impact are felt every day across all areas of our work.  Sometimes in small and almost unnoticeable ways, and sometimes in very obvious and significant ways.”

Sandra Currie
Kidney Research UK
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